{"product_id":"anker-solix-home-backup-kit-50a-transfer-switch-cable","title":"Anker SOLIX Home Backup Kit (50A Transfer Switch+ Cable)","description":"\u003ch2\u003e\u003cspan style=\"text-decoration: underline;\"\u003eAnker SOLIX Home Backup Kit (50A Transfer Switch+ Cable)\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch2\u003e\u003cspan style=\"text-decoration: underline;\"\u003eDescription\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003ePro\/Tran 2 50-Amp 10-Circuit 120\/240V Manual Transfer Switch\u003c\/strong\u003e\n\u003cul\u003e\n\u003cli\u003eThe next generation of Loadside manual transfer switches, designed to work flawlessly with Anker SOLIX F3800.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e(10) Total Circuits\u003c\/strong\u003e (1\" Interchangeable Style)\n\u003cul\u003e\n\u003cli\u003e(6) 15A 1-pole\u003c\/li\u003e\n\u003cli\u003e(1) 20A 2-pole\u003c\/li\u003e\n\u003cli\u003e(1) 30A 2-pole\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0724\/2026\/2171\/files\/Home_Backup_Kit_Transfer_switch_Cable_for_Anker_SOLIX_F3800.png?v=1727312690\" alt=\"\"\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eNEW Color-Coded Built-In Wattage Meter\u003c\/strong\u003e\n\u003cul\u003e\n\u003cli\u003eHelps you balance and manage the load on the Anker SOLIX F3800.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHinged, Non-Metallic Cover\u003c\/strong\u003e\n\u003cul\u003e\n\u003cli\u003eProtects toggle switches\/breakers and provides a finished appearance.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePowder-Coated Steel Cabinet for Indoor Installation\u003c\/strong\u003e\n\u003cul\u003e\n\u003cli\u003eIncludes an 18\" flexible conduit with all factory wires clearly marked\/colored.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0724\/2026\/2171\/files\/Group_1288114625_2046x_cdd77f13-5b4c-4909-961d-09d71e7c1e5c.webp?v=1727312766\"\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e(6) Combination 1\/2\" \u0026amp; 3\/4\" Knockouts\u003c\/strong\u003e\n\u003cul\u003e\n\u003cli\u003eDesigned for easier installation.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eEasily Re-configured in the Field for Multiple 2-Pole Circuits\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSafety \u0026amp; Certifications\u003c\/strong\u003e\n\u003cul\u003e\n\u003cli\u003eCertified for use by Underwriter Laboratories to UL Standard 1008.\u003c\/li\u003e\n\u003cli\u003eMeets all requirements of Article 702 of the NEC ANSI\/NFPA 70.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCovers Up to 10 Essential Circuits for Backup (120V \u0026amp; 240V)\u003c\/strong\u003e\n\u003cul\u003e\n\u003cli\u003eScalable up to 12kW and 53.8kWh for extended blackouts.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eProduct Specifications\u003c\/h3\u003e\n\u003ch2\u003e\u003cspan style=\"text-decoration: underline;\"\u003eAnker SOLIX Home Backup Kit (50A Transfer Switch+ Cable) \u003cmeta charset=\"utf-8\"\u003eProduct Specifications\u003c\/span\u003e\u003c\/h2\u003e\n\u003ctable style=\"width: 99.9438%;\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth style=\"width: 68.7378%;\"\u003e\u003cstrong\u003eTech Specs\u003c\/strong\u003e\u003c\/th\u003e\n\u003cth style=\"width: 31.0498%;\"\u003e\u003cstrong\u003eDetails\u003c\/strong\u003e\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 68.7378%;\"\u003e\u003cstrong\u003e50-Amp 10-Circuit Home Backup Kit for Anker SOLIX F3800\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 31.0498%;\"\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 68.7378%;\"\u003e\u003cstrong\u003eVoltage:\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 31.0498%;\"\u003e120\/240V\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 68.7378%;\"\u003e\u003cstrong\u003eFrequency:\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 31.0498%;\"\u003e60 Hertz\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 68.7378%;\"\u003e\u003cstrong\u003eRated Watts:\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 31.0498%;\"\u003e12,500 Watts\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 68.7378%;\"\u003e\u003cstrong\u003eRated Amps:\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 31.0498%;\"\u003e50 Amps\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 68.7378%;\"\u003e\u003cstrong\u003eEnclosure:\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 31.0498%;\"\u003eNEMA 1R\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 68.7378%;\"\u003e\u003cstrong\u003eConduit Length:\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 31.0498%;\"\u003e18 inches\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 68.7378%;\"\u003e\u003cstrong\u003eNumber of Circuit Breakers:\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 31.0498%;\"\u003e10\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 68.7378%;\"\u003e\u003cstrong\u003eMax Amp. Input:\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 31.0498%;\"\u003e50 Amps\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 68.7378%;\"\u003e\u003cstrong\u003eMaximum Wattage:\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 31.0498%;\"\u003e12,500 Watts\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 68.7378%;\"\u003e\u003cstrong\u003eUL Listed:\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 31.0498%;\"\u003eYes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 68.7378%;\"\u003e\u003cstrong\u003eWeight:\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 31.0498%;\"\u003e20 Pounds\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 68.7378%;\"\u003e\u003cstrong\u003ePlace of Production:\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 31.0498%;\"\u003eUnited States\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 68.7378%;\"\u003e\u003cstrong\u003eProduct Dimensions:\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 31.0498%;\"\u003e11.25 × 11.75 × 4.5 inches\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 68.7378%;\"\u003e\u003cstrong\u003eUPC:\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 31.0498%;\"\u003e815181012212\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003e\u003cstrong\u003eBattery Info\u003c\/strong\u003e\u003c\/th\u003e\n\u003cth\u003e\u003cstrong\u003eOption 1\u003c\/strong\u003e\u003c\/th\u003e\n\u003cth\u003e\u003cstrong\u003eOption 2\u003c\/strong\u003e\u003c\/th\u003e\n\u003cth\u003e\u003cstrong\u003eOption 3\u003c\/strong\u003e\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e3,840Wh\u003c\/td\u003e\n\u003ctd\u003e3,840Wh\u003c\/td\u003e\n\u003ctd\u003e3,840Wh\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eType\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eLFP\u003c\/td\u003e\n\u003ctd\u003eLFP\u003c\/td\u003e\n\u003ctd\u003eLFP\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCycles\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e3,000 (At least 80% battery capacity)\u003c\/td\u003e\n\u003ctd\u003e3,000 (At least 80% battery capacity)\u003c\/td\u003e\n\u003ctd\u003e3,000 (At least 80% battery capacity)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eMax Expansion Batteries\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e6\u003c\/td\u003e\n\u003ctd\u003e6 or 12\u003c\/td\u003e\n\u003ctd\u003e6 or 12\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eMax Capacity with Expansion Batteries\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e26,880Wh\u003c\/td\u003e\n\u003ctd\u003e26,880Wh\u003c\/td\u003e\n\u003ctd\u003e53,760Wh\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e\u003c!-- notionvc: f05086bd-5c15-4461-ac49-a8951383e723 --\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003c!-- notionvc: 01422002-b6f9-4e66-b594-a20f31be6242 --\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003e\u003cspan\u003eProduct Manual\u003c\/span\u003e\u003c\/h3\u003e\n\u003ch2\u003e\u003cspan style=\"text-decoration: underline;\"\u003eAnker SOLIX Home Backup Kit (50A Transfer Switch+ Cable) \u003cmeta charset=\"utf-8\"\u003eProduct Manual\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch5\u003e\u003cspan\u003eInstallation Guide\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003ciframe title=\"How to Install a Transfer Switch for Whole-Home Backup Power | Anker SOLIX F3800\" src=\"https:\/\/www.youtube.com\/embed\/5hCU6igBLlE\" height=\"360\" width=\"640\"\u003e\u003c\/iframe\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003ciframe title=\"How to Install Reliance Controls ProTran2 Transfer Switch- Part 1Tools and Planning\" src=\"https:\/\/www.youtube.com\/embed\/xTqjwt6WJ7o\" height=\"468\" width=\"833\"\u003e\u003c\/iframe\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003eProduct Warranty \u0026amp; Return\u003c\/h3\u003e\n\u003ch2\u003e\u003cspan style=\"text-decoration: underline;\"\u003eAnker Product Warranty \u0026amp; Return\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003eAll Anker portable power stations purchased on AnkerDirect and Anker authorized resellers come with a limited warranty (“warranty”) as set out below. By using an Anker portable power station, you are agreeing to be bound by the terms of the Anker limited warranty.\u003cbr\u003e\u003cbr\u003eWe provide a limited warranty for purchases made on AnkerDirect and Anker authorized resellers. The warranty period starts from the date of purchase.\u003cbr\u003e\u003cbr\u003eAnker's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.\u003c\/p\u003e\n\u003ch5\u003e1. Warranty Timeline for Portable Power Station\u003c\/h5\u003e\n\u003ctable\u003e\n\u003ccolgroup\u003e \u003ccol width=\"356\"\u003e \u003ccol width=\"184\"\u003e \u003ccol width=\"303\"\u003e \u003c\/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd width=\"356\" data-sheet-value='\"Item\"'\u003eItem\u003c\/td\u003e\n\u003ctd width=\"184\" data-sheet-value='\"Warranty Period (Months)\"'\u003eWarranty Period (Months)\u003c\/td\u003e\n\u003ctd width=\"303\" data-sheet-value='\"Note\"'\u003eNote\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"356\" data-sheet-value='\"Anker 531 Portable Power Station (PowerHouse 434Wh)\\nAnker 521 Portable Power Station (PowerHouse 213Wh)\\nAnker 511 Portable Power Station (PowerHouse 97Wh)\\nAnker 523 Portable Power Station (PowerHouse 288Wh)\\nAnker 533 Portable Power Station (PowerHouse 389Wh)\\nAnker 545 Portable Power Station (PowerHouse 778Wh)\"'\u003e\n\u003cp\u003eAnker 531 Portable Power Station (PowerHouse 434Wh)-A1701\u003c\/p\u003e\n\u003cdiv data-zone-id=\"0\" data-line-index=\"1\" data-line=\"true\"\u003e\u003cspan\u003eAnker 521 Portable Power Station (PowerHouse 213Wh)-A1702\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv data-zone-id=\"0\" data-line-index=\"2\" data-line=\"true\"\u003e\u003cspan\u003eAnker 511 Portable Power Station (PowerHouse 97Wh)-A1710\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv data-zone-id=\"0\" data-line-index=\"3\" data-line=\"true\"\u003e\u003cspan\u003eAnker 523 Portable Power Station (PowerHouse 288Wh)-A1731\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv data-zone-id=\"0\" data-line-index=\"4\" data-line=\"true\"\u003e\u003cspan\u003eAnker 533 Portable Power Station (PowerHouse 389Wh)-A1730\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv data-zone-id=\"0\" data-line-index=\"5\" data-line=\"true\"\u003e\u003cspan\u003eAnker 534 Portable Power Station (PowerHouse 389Wh)-A1732\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv data-zone-id=\"0\" data-line-index=\"6\" data-line=\"true\"\u003e\u003cspan\u003eAnker 545 Portable Power Station (PowerHouse 778Wh)-A1750\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv data-zone-id=\"0\" data-line-index=\"7\" data-line=\"true\"\u003e\u003cspan\u003eAnker 513 Solar Panel (21W)-A2421\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv data-zone-id=\"0\" data-line-index=\"8\" data-line=\"true\"\u003e\u003cspan\u003eAnker 515 Solar Panel (24W)-A2424\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv data-zone-id=\"0\" data-line-index=\"9\" data-line=\"true\"\u003e\u003cspan\u003eAnker 515 Solar Panel (24W Flexible)-A2425\u003c\/span\u003e\u003c\/div\u003e\n\u003c\/td\u003e\n\u003ctd width=\"184\" data-sheet-value=\"18\"\u003e18\u003c\/td\u003e\n\u003ctd rowspan=\"3\" data-comments='[{\"id\":\"7076306765591085057\",\"isResolved\":false}]' width=\"303\" data-sheet-value='\"The warranty time differs from different battery cells. Specifically, the 5-year warranty is for models built with LifePO4 batteries, and the 2-year warranty is for models built with MCN (Nickel Manganese Cobalt) batteries.\\n\"'\u003eThe warranty time differs from different battery cells. Specifically, the 5-year warranty is for models built with LifePO4 batteries, and the 1.5-year warranty is for models built with MCN (Nickel Manganese Cobalt) batteries.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"356\" data-sheet-value='\"Anker 521 Portable Power Station (PowerHouse 256Wh)\\nAnker 535 Portable Power Station (PowerHouse 512Wh)\\nAnker 757 Portable Power Station (PowerHouse 1229Wh)\"'\u003e\n\u003cp\u003eAnker 625 Solar Panel (100W)-A2431\u003cbr\u003eAnker 531 Solar Panel(200W)-A2432\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd data-comments='[{\"id\":\"7069608603350532100\",\"isResolved\":true}]' width=\"184\" data-formatter=\"@\" data-auto-formatter=\"m月d日\" data-sheet-value='\"\\n60\"'\u003e24\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"356\" data-sheet-value='\"Anker 521 Portable Power Station (PowerHouse 256Wh)\\nAnker 535 Portable Power Station (PowerHouse 512Wh)\\nAnker 757 Portable Power Station (PowerHouse 1229Wh)\"'\u003e\n\u003cp\u003eAnker 521 Portable Power Station (PowerHouse 256Wh)-A1720\u003cbr\u003eAnker 535 Portable Power Station (PowerHouse 512Wh)-A1751\u003cbr\u003eAnker 555 Portable Power Station (PowerHouse 1024Wh)-A1760\u003cbr\u003eAnker 757 Portable Power Station (PowerHouse 1229Wh)-A1770\u003cbr\u003eAnker 767 Portable Power Station (PowerHouse 2048Wh)-A1780\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd data-comments='[{\"id\":\"7069608603350532100\",\"isResolved\":true}]' width=\"184\" data-formatter=\"@\" data-auto-formatter=\"m月d日\" data-sheet-value='\"\\n60\"'\u003e\n\u003cbr\u003e60\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch5\u003e2. Exclusions and Limitations\u003c\/h5\u003e\n\u003cp\u003eNot covered under warranty:\u003c\/p\u003e\n\u003cp\u003e- Products that are damaged or modified.\u003cbr\u003e- Product operated with a damaged cord, plug, or output cable.\u003cbr\u003e- Products that are disassembled.\u003cbr\u003e- Products cleaned with harmful chemicals or detergents.\u003cbr\u003e- Non-quality related issues (after 30 days of purchase).\u003cbr\u003e- Products purchased from unauthorized resellers.\u003cbr\u003e- Products without sufficient proof of purchase.\u003cbr\u003e- Products that have been refunded.\u003cbr\u003e- Products with an expired warranty.\u003cbr\u003e- Lost, stolen products.\u003cbr\u003e- Damage from outside sources.\u003cbr\u003e- Damage from misuse of products (including, but not limited to falls, use of the product in excess of its output rating, exposure of the product to rain or snow, extremely low air pressure, extreme temperatures, water, operating devices improperly).\u003cbr\u003e- Purchases from illegitimate resources.\u003c\/p\u003e\n\u003ch5\u003e3. 30-Day Money-Back Guarantee for Any Reason\u003c\/h5\u003e\n\u003cp\u003eFor more information, please refer to:\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003ehttps:\/\/us.anker.com\/policies\/refund-policy\u003c\/span\u003e\u003cbr\u003eIf you encounter a problem with your device and wish to return it, please pick up the package first.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eProcess:\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003eStep 1\u003c\/strong\u003e\u003cbr\u003e- Claim your warranty on\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003ehttps:\/\/us.anker.com\/pages\/exchange\u003c\/span\u003e, or contact Anker customer service team at support@anker.com or +1 (800) 988 7973(US).\u003cbr\u003e- Attach a short video to show us the issue and a detailed issue description.\u003cbr\u003e*Our support team will get in touch with you within 24 hours, excluding weekends and holidays.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 2\u003c\/strong\u003e\u003cbr\u003e- Once your portable power station is confirmed to be defective after troubleshooting, a prepaid label will be provided. Our support team will provide further instructions on how to properly package the product and return it safely.\u003cbr\u003e*Please note that we can only provide prepaid return shipping labels for return packages in the US and UK. For returns in other countries and regions, we'll cover the return shipping fee. Please contact our customer service team at\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003esupport@anker.com\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003efor more details.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eStep 3\u003c\/strong\u003e\u003cbr\u003e- Our support team will send a replacement once the defective item is received at our warehouse. The replacement will take 3-5 business days to be delivered.\u003cbr\u003e- The defective item will be replaced with a factory refurbished model of equivalent value or a new item if a factory refurbished model of equivalent value is not available. If a replacement is not available or if you prefer, Anker will offer a partial refund based on the usage time of the defective item.\u003cbr\u003e*All replacement items will follow the same warranty timeframe as the original defective item or 3 months after being replaced, whichever is longer.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eReminder\u003c\/strong\u003e\u003cbr\u003e- Remember to pick up the package first.\u003cbr\u003e- Due to shipping regulations, please make sure that the remaining power of the portable power station is lower than 30% before returning.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eValid Proof of Purchase\u003c\/strong\u003e\u003cbr\u003ePlease refer to:\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003ehttps:\/\/us.anker.com\/policies\/refund-policy\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eShipping Costs Must Be Covered by the Buyer in the Following Situations\u003c\/strong\u003e\u003cbr\u003ePlease refer to:\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003ehttps:\/\/us.anker.com\/policies\/refund-policy\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003eThis page is attached to the Anker warranty page, and Anker reserves the right of final interpretation for the content.\u003c\/p\u003e\n\u003cdiv class=\"productView-scope\"\u003e\n\u003ch3 data-content-region=\"product_below_content--global\"\u003eProduct FAQs\u003c\/h3\u003e\n\u003ch2\u003e\u003cspan style=\"text-decoration: underline;\"\u003eAnker SOLIX Home Backup Kit (50A Transfer Switch+ Cable) \u003cmeta charset=\"utf-8\"\u003eProduct FAQs\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eQ1: What should I do when using a solar charger to charge Anker SOLIX F3800?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe solar input supports an 11-60V solar charger with an XT-60 connector. If using an 11-32V solar charger, the current supports 10A max. For a 32-60V solar charger, the current supports 25A max.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eQ2: Why is the power station not working after it hasn't been used for a long time?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eStoring the power station at a low capacity for an extended period can lead to lithium batteries self-consuming power. This results in a quick discharge, poor conductivity, reduced battery lifespan, and diminished performance.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eQ3: How should I store and maintain the power station?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eTurn off all outputs.\u003c\/li\u003e\n\u003cli\u003eStore it in a cool and dry place.\u003c\/li\u003e\n\u003cli\u003eCheck the battery capacity weekly. If it’s below 30%, fully charge it.\u003c\/li\u003e\n\u003cli\u003eCharge the power station to 100% every 3 months.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eQ4: In UPS mode, do the 240V ports work?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eIn UPS mode, only the three 120V ports labeled \"UPS\" are operational; the 240V ports do not function.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eQ5: How do I charge my electric vehicle?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eDouble-press the 240V power switch to activate EV mode charging, then you can recharge your EV.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eQ6: What should I do when using Anker SOLIX F3800 to power a transfer switch?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eCheck and ensure the neutral (N) and ground (PE) wires of the inlet box or transfer switch are properly connected. Connect Anker SOLIX F3800 to the transfer switch via the L14-30\/14-50 port, then turn on the AC. Missing neutral (N) and ground wires may cause damage to appliances on the circuit.\u003cspan style=\"text-decoration: underline;\"\u003e\u003c!-- notionvc: 8785c291-0d55-4578-906c-65418e8fd7cc --\u003e\u003c\/span\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003c!-- notionvc: c876ae3b-4e0d-45d5-9fe9-aaf0b64012bf --\u003e\u003c\/span\u003e\u003c\/p\u003e","brand":"Green Vista Living","offers":[{"title":"Default Title","offer_id":43458257485883,"sku":"B17B31A1","price":599.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0648\/9784\/3259\/files\/ThisisProductImage-07_2046x_81a5c0ef-0928-4466-a6c6-780d19f3a68c.webp?v=1777241412","url":"https:\/\/elevatedhomelife.com\/products\/anker-solix-home-backup-kit-50a-transfer-switch-cable","provider":"Elevated Home Life","version":"1.0","type":"link"}